:root {
      --blue-50:#eff6ff;--blue-100:#dbeafe;--blue-200:#bfdbfe;--blue-500:#3b82f6;--blue-600:#2563eb;--blue-700:#1d4ed8;
      --orange-100:#ffedd5;--orange-500:#f97316;--orange-600:#ea580c;
      --green-100:#dcfce7;--green-500:#22c55e;--green-600:#16a34a;
      --red-100:#fee2e2;--red-500:#ef4444;--red-600:#dc2626;
      --purple-100:#ede9fe;--purple-600:#7c3aed;
      --navy-900:#0a0f1e;--navy-800:#111827;--navy-750:#141d2e;--navy-700:#1e2d3d;--navy-600:#2d3f55;--navy-500:#3d5166;
      --navy-400:#7a90a8;--navy-300:#a8bccf;--navy-200:#d4e0ea;--navy-100:#eef3f8;--navy-50:#f6f9fc;
      --sidebar-width:260px;--content-bg:#f0f4f8;--card-bg:#fff;--border:#e2e8f0;
      --text-primary:#0a0f1e;--text-secondary:#3d5166;--text-muted:#7a90a8;
      --shadow-sm:0 1px 3px rgba(10,15,30,.06),0 1px 2px rgba(10,15,30,.04);
      --shadow-md:0 4px 16px rgba(10,15,30,.08),0 2px 6px rgba(10,15,30,.05);
      --shadow-lg:0 16px 48px rgba(10,15,30,.14),0 6px 16px rgba(10,15,30,.08);
      --shadow-blue:0 4px 20px rgba(37,99,235,.25);
      --radius-sm:8px;--radius-md:12px;--radius-lg:16px;--radius-xl:20px;
      --font-body:'Noto Sans','Sora',Arial,sans-serif;--font-mono:'JetBrains Mono',monospace;
      --font-en:'Noto Sans','Sora',Arial,sans-serif;
      --font-vi:'Noto Sans','Sora',Arial,sans-serif;
      --font-ja:'Noto Sans JP','Noto Sans','Sora',sans-serif;
      --transition:.18s cubic-bezier(.4,0,.2,1);
    }
    *,*::before,*::after{box-sizing:border-box;margin:0;padding:0}
    html{font-size:14px}
    body{font-family:var(--font-body);background:var(--content-bg);color:var(--text-primary);min-height:100vh;display:flex;overflow-x:hidden;-webkit-font-smoothing:antialiased;text-rendering:optimizeLegibility}
    
    /* ─── SIDEBAR ─── */
    .sidebar{width:var(--sidebar-width);min-height:100vh;background:var(--navy-900);display:flex;flex-direction:column;position:fixed;left:0;top:0;bottom:0;z-index:100;border-right:1px solid rgba(255,255,255,.05)}
    .sidebar::after{content:'';position:absolute;top:0;right:0;width:1px;height:100%;background:linear-gradient(180deg,transparent,rgba(59,130,246,.3) 40%,rgba(59,130,246,.15) 70%,transparent)}
    .sidebar-logo{padding:28px 22px 22px;border-bottom:1px solid rgba(255,255,255,.06)}
    .logo-mark{display:flex;align-items:center;gap:12px}
    .logo-icon{width:40px;height:40px;background:linear-gradient(135deg,#3b82f6,#1d4ed8);border-radius:12px;display:flex;align-items:center;justify-content:center;font-size:20px;box-shadow:0 4px 16px rgba(37,99,235,.45),0 0 0 1px rgba(59,130,246,.3)}
    .logo-text{font-size:17px;font-weight:800;color:#fff;letter-spacing:-.02em}
    .logo-sub{font-size:10px;color:var(--navy-400);letter-spacing:.1em;text-transform:uppercase;margin-top:2px}
    .sidebar-nav{flex:1;padding:18px 14px;display:flex;flex-direction:column;gap:2px;overflow-y:auto}
    .nav-section-label{font-size:10px;font-weight:700;color:var(--navy-500);letter-spacing:.12em;text-transform:uppercase;padding:14px 10px 6px}
    .nav-item{display:flex;align-items:center;gap:11px;padding:11px 14px;border-radius:10px;cursor:pointer;color:var(--navy-400);font-size:13.5px;font-weight:500;transition:all var(--transition);border:none;background:none;width:100%;text-align:left;position:relative}
    .nav-item:hover{background:rgba(255,255,255,.06);color:rgba(255,255,255,.85)}
    .nav-item.active{background:linear-gradient(135deg,rgba(37,99,235,.22),rgba(37,99,235,.1));color:#93c5fd;border:1px solid rgba(59,130,246,.2)}
    .nav-item.active::before{content:'';position:absolute;left:-14px;top:50%;transform:translateY(-50%);width:3px;height:22px;background:linear-gradient(180deg,#60a5fa,#2563eb);border-radius:0 3px 3px 0;box-shadow:0 0 8px rgba(96,165,250,.6)}
    .nav-icon{font-size:16px;width:22px;text-align:center;flex-shrink:0}
    .nav-badge{margin-left:auto;background:rgba(37,99,235,.3);color:#93c5fd;font-size:10px;font-weight:700;padding:2px 8px;border-radius:99px;border:1px solid rgba(59,130,246,.25)}
    .nav-chevron{margin-left:auto;font-size:11px;color:var(--navy-500);transition:transform var(--transition);line-height:1}
    .nav-item.open .nav-chevron{transform:rotate(90deg)}
    .nav-submenu{overflow:hidden;max-height:0;transition:max-height .28s cubic-bezier(.4,0,.2,1)}
    .nav-submenu.open{max-height:200px}
    .nav-sub-item{display:flex;align-items:center;gap:9px;padding:9px 14px 9px 42px;border-radius:8px;cursor:pointer;color:var(--navy-400);font-size:12.5px;font-weight:500;transition:all var(--transition);border:none;background:none;width:100%;text-align:left;position:relative}
    .nav-sub-item:hover{background:rgba(255,255,255,.05);color:rgba(255,255,255,.8)}
    .nav-sub-item.active{color:#93c5fd;background:rgba(37,99,235,.14)}
    .nav-sub-item.active::before{content:'';position:absolute;left:28px;top:50%;transform:translateY(-50%);width:2px;height:16px;background:linear-gradient(180deg,#60a5fa,#2563eb);border-radius:99px}
    .nav-sub-dot{width:6px;height:6px;border-radius:50%;background:currentColor;opacity:.5;flex-shrink:0}
    /* ── Category accordion in sidebar ── */
    .nav-cat-submenu{overflow:hidden;max-height:0;transition:max-height .32s cubic-bezier(.4,0,.2,1)}
    .nav-cat-submenu.open{max-height:800px}

    /* Category item inside the accordion */
    .nav-cat-item{
      display:flex;align-items:center;gap:9px;
      padding:7px 12px 7px 38px;
      border-radius:7px;cursor:pointer;
      color:var(--navy-400);font-size:12.5px;font-weight:500;
      transition:all var(--transition);border:none;background:none;
      width:100%;text-align:left;position:relative;
    }
    .nav-cat-item:hover{background:rgba(255,255,255,.06);color:rgba(255,255,255,.85)}
    .nav-cat-item.active{color:#93c5fd;background:rgba(37,99,235,.14)}
    .nav-cat-item.active::before{content:'';position:absolute;left:24px;top:50%;transform:translateY(-50%);width:2px;height:14px;background:linear-gradient(180deg,#60a5fa,#2563eb);border-radius:99px}
    .nav-cat-dot{width:7px;height:7px;border-radius:50%;flex-shrink:0;transition:transform var(--transition)}
    .nav-cat-item:hover .nav-cat-dot{transform:scale(1.35)}
    .nav-cat-name{flex:1;overflow:hidden;text-overflow:ellipsis;white-space:nowrap}
    .nav-cat-pic-count{font-size:9.5px;font-weight:700;background:rgba(255,255,255,.08);color:var(--navy-300);padding:1px 6px;border-radius:99px;flex-shrink:0}

    /* Categories nav item (parent with chevron) */
    .nav-cat-chevron{margin-left:auto;font-size:11px;color:var(--navy-500);transition:transform var(--transition);line-height:1;flex-shrink:0}
    .nav-item.cat-open .nav-cat-chevron{transform:rotate(90deg)}
    .sidebar-footer{padding:16px 14px;border-top:1px solid rgba(255,255,255,.06)}
    .sidebar-user{display:flex;align-items:center;gap:10px;padding:10px 10px;margin-bottom:12px;background:rgba(255,255,255,.04);border-radius:10px;border:1px solid rgba(255,255,255,.06)}
    .user-avatar{width:34px;height:34px;background:linear-gradient(135deg,#f97316,#ea580c);border-radius:50%;display:flex;align-items:center;justify-content:center;font-size:14px;font-weight:800;color:white;flex-shrink:0;box-shadow:0 2px 8px rgba(249,115,22,.4)}
    .user-name{font-size:12.5px;font-weight:700;color:white}
    .user-role{font-size:10.5px;color:var(--navy-400)}
    .lang-switcher{display:flex;gap:4px;background:rgba(255,255,255,.05);border-radius:10px;padding:4px;border:1px solid rgba(255,255,255,.06)}
    .lang-btn{flex:1;padding:6px 4px;border:none;background:none;cursor:pointer;font-size:11px;font-weight:700;color:var(--navy-400);border-radius:7px;font-family:var(--font-body);transition:all var(--transition)}
    .lang-btn.active{background:var(--blue-600);color:white;box-shadow:0 2px 8px rgba(37,99,235,.4)}

    /* ─── MAIN ─── */
    .main{margin-left:var(--sidebar-width);flex:1;display:flex;flex-direction:column;min-height:100vh}
    .topbar{height:62px;background:rgba(255,255,255,.92);backdrop-filter:blur(12px);border-bottom:1px solid var(--border);display:flex;align-items:center;padding:0 28px;gap:16px;position:sticky;top:0;z-index:50;box-shadow:var(--shadow-sm)}
    .topbar-title{font-size:17px;font-weight:800;letter-spacing:-.02em}
    .topbar-breadcrumb{font-size:12px;color:var(--text-muted);display:flex;align-items:center;gap:6px;margin-top:2px}
    .topbar-right{margin-left:auto;display:flex;align-items:center;gap:10px}
    .content{flex:1;padding:26px 28px}
    .tab-panel{display:none;animation:fadeIn .22s ease}
    .tab-panel.active{display:block}
    @keyframes fadeIn{from{opacity:0;transform:translateY(8px)}to{opacity:1;transform:translateY(0)}}

    /* ─── BUTTONS ─── */
    .btn{display:inline-flex;align-items:center;justify-content:center;gap:6px;padding:9px 18px;border-radius:var(--radius-sm);font-size:13px;font-weight:600;cursor:pointer;border:none;font-family:var(--font-body);transition:all var(--transition);letter-spacing:-.01em}
    .btn-primary{background:linear-gradient(135deg,var(--blue-600),var(--blue-700));color:white;box-shadow:var(--shadow-blue)}
    .btn-primary:hover{background:linear-gradient(135deg,#1d4ed8,#1e40af);box-shadow:0 6px 24px rgba(37,99,235,.4);transform:translateY(-1px)}
    .btn-ghost{background:var(--navy-100);color:var(--text-secondary);border:1px solid var(--border)}
    .btn-ghost:hover{background:var(--navy-200);color:var(--text-primary)}
    .btn-danger{background:linear-gradient(135deg,#ef4444,#dc2626);color:white;box-shadow:0 2px 8px rgba(239,68,68,.25)}
    .btn-danger:hover{background:linear-gradient(135deg,#dc2626,#b91c1c);transform:translateY(-1px)}
    .btn-success{background:linear-gradient(135deg,#22c55e,#16a34a);color:white;box-shadow:0 2px 8px rgba(34,197,94,.25)}
    .btn-icon{padding:9px}
    .btn-sm{padding:6px 13px;font-size:12px}
    .btn-xs{padding:4px 10px;font-size:11px}

    /* ─── PAGE HEADER ─── */
    .page-header{display:flex;align-items:flex-start;justify-content:space-between;margin-bottom:24px;gap:16px}
    .page-header-left h2{font-size:22px;font-weight:800;letter-spacing:-.03em}
    .page-header-left p{font-size:13px;color:var(--text-muted);margin-top:4px}

    /* ─── KPI ─── */
    .kpi-grid{display:grid;grid-template-columns:repeat(6,1fr);gap:14px;margin-bottom:24px}
    @media(max-width:1400px){.kpi-grid{grid-template-columns:repeat(3,1fr)}}
    @media(max-width:900px){.kpi-grid{grid-template-columns:repeat(2,1fr)}}
    .kpi-card{background:var(--card-bg);border:1px solid var(--border);border-radius:var(--radius-lg);padding:20px;box-shadow:var(--shadow-sm);position:relative;overflow:hidden;transition:all var(--transition)}
    .kpi-card:hover{transform:translateY(-2px);box-shadow:var(--shadow-md)}
    .kpi-card::before{content:'';position:absolute;top:0;left:0;right:0;height:3px}
    .kpi-card.blue::before{background:linear-gradient(90deg,#60a5fa,#2563eb)}
    .kpi-card.orange::before{background:linear-gradient(90deg,#fb923c,#ea580c)}
    .kpi-card.green::before{background:linear-gradient(90deg,#4ade80,#16a34a)}
    .kpi-card.slate::before{background:linear-gradient(90deg,#94a3b8,#64748b)}
    .kpi-card.red::before{background:linear-gradient(90deg,#f87171,#dc2626)}
    .kpi-top{display:flex;align-items:center;justify-content:space-between;margin-bottom:12px}
    .kpi-label{font-size:11px;font-weight:700;text-transform:uppercase;letter-spacing:.08em;color:var(--text-muted)}
    .kpi-icon{width:36px;height:36px;border-radius:10px;display:flex;align-items:center;justify-content:center;font-size:17px}
    .kpi-card.blue .kpi-icon{background:var(--blue-50)}
    .kpi-card.orange .kpi-icon{background:var(--orange-100)}
    .kpi-card.green .kpi-icon{background:var(--green-100)}
    .kpi-card.slate .kpi-icon{background:var(--navy-100)}
    .kpi-card.red .kpi-icon{background:var(--red-100)}
    .kpi-value{font-size:34px;font-weight:800;letter-spacing:-.05em;line-height:1}
    .kpi-card.blue .kpi-value{color:var(--blue-700)}
    .kpi-card.orange .kpi-value{color:var(--orange-600)}
    .kpi-card.green .kpi-value{color:var(--green-600)}
    .kpi-card.slate .kpi-value{color:#475569}
    .kpi-card.red .kpi-value{color:var(--red-600)}
    .kpi-sub{font-size:11.5px;color:var(--text-muted);margin-top:5px}

    /* ─── CHARTS ─── */
    .chart-card,.panel{background:var(--card-bg);border:1px solid var(--border);border-radius:var(--radius-lg);box-shadow:var(--shadow-sm);overflow:hidden}
    .chart-header,.panel-header{padding:16px 20px;border-bottom:1px solid var(--border);display:flex;align-items:center;gap:8px;background:var(--navy-50)}
    .chart-title,.panel-title{font-size:13.5px;font-weight:700;letter-spacing:-.01em}
    .chart-body{padding:16px 20px}
    .panel-header{justify-content:space-between}
    .panel-count{font-size:12px;font-weight:700;background:var(--blue-100);color:var(--blue-700);padding:3px 10px;border-radius:99px}

    /* ─── TIME RANGE TOGGLE ─── */
    .time-range-group{display:flex;gap:4px;background:var(--navy-100);border-radius:8px;padding:3px}
    .time-range-btn{padding:4px 12px;border:none;background:none;border-radius:6px;font-size:12px;font-weight:600;color:var(--text-muted);cursor:pointer;font-family:var(--font-body);transition:all var(--transition)}
    .time-range-btn:hover{color:var(--text-primary)}
    .time-range-btn.active{background:var(--card-bg);color:var(--blue-600);box-shadow:var(--shadow-sm)}

    /* ─── TICKETS ─── */
    .tickets-layout{display:block}
    .filter-bar{display:flex;gap:8px;flex-wrap:wrap;align-items:center;background:var(--card-bg);border:1px solid var(--border);border-radius:var(--radius-md);padding:12px 16px;margin-bottom:16px;box-shadow:var(--shadow-sm)}
    .filter-label{font-size:12px;font-weight:700;color:var(--text-muted);text-transform:uppercase;letter-spacing:.06em;margin-right:4px}
    .filter-select,.detail-select,.detail-input,.progress-number-input{height:36px;border:1px solid var(--border);border-radius:var(--radius-sm);padding:0 10px;background:var(--navy-50);color:var(--text-primary);font-size:13px;font-family:var(--font-body);outline:none;transition:border-color var(--transition)}
    .filter-select:focus,.detail-select:focus,.detail-input:focus{border-color:var(--blue-500);background:#fff}
    .filter-divider{width:1px;height:24px;background:var(--border);margin:0 4px}
    .table-wrap{overflow:auto;max-height:calc(100vh - 240px)}
    .table-wrap thead th{position:sticky;top:0;z-index:2}
    table{width:100%;border-collapse:collapse;min-width:760px}
    thead th{padding:10px 14px;background:var(--navy-50);color:var(--text-muted);font-size:11px;font-weight:700;text-transform:uppercase;letter-spacing:.06em;border-bottom:1px solid var(--border);white-space:nowrap}
    tbody tr{cursor:pointer;border-bottom:1px solid var(--border);transition:background var(--transition)}
    tbody tr:hover td,tbody tr.row-active td{background:var(--blue-50)}
    tbody td{padding:11px 14px;font-size:13px;vertical-align:middle}
    .cell-title{font-weight:600;max-width:240px;overflow:hidden;text-overflow:ellipsis;white-space:nowrap}
    .cell-date{font-size:12px;color:var(--text-muted);white-space:nowrap}
    .badge{display:inline-flex;align-items:center;gap:4px;border-radius:99px;padding:3px 9px;font-size:11.5px;font-weight:700;white-space:nowrap}
    .badge::before{content:'';width:5px;height:5px;border-radius:50%;background:currentColor;opacity:.7}
    .badge-new{background:var(--blue-100);color:var(--blue-700)}
    .badge-in_progress{background:var(--orange-100);color:var(--orange-600)}
    .badge-pending{background:var(--purple-100);color:var(--purple-600)}
    .badge-resolved{background:var(--green-100);color:var(--green-600)}
    .badge-closed{background:var(--navy-100);color:#475569}
    .badge-rejected,.badge-critical{background:var(--red-100);color:var(--red-600)}
    .badge-high{background:#fff1e6;color:var(--orange-600)}
    .badge-medium{background:#fefce8;color:#a16207}
    .badge-low{background:var(--green-100);color:var(--green-600)}
    .type-tag{display:inline-flex;align-items:center;gap:4px;border-radius:6px;padding:3px 8px;font-size:11.5px;font-weight:700;white-space:nowrap;border:1px solid transparent}
    .type-tag.bug{background:#fef2f2;color:#b91c1c;border-color:#fecaca}
    .type-tag.feature{background:#eff6ff;color:#1d4ed8;border-color:#bfdbfe}
    .type-tag.question{background:#f5f3ff;color:#6d28d9;border-color:#ddd6fe}
    .type-tag.other{background:var(--navy-100);color:#475569;border-color:var(--navy-200)}
    .progress-wrap{display:flex;flex-direction:column;gap:4px;min-width:110px}
    .progress-track,.progress-detail-bar{height:7px;background:var(--navy-100);border-radius:99px;overflow:hidden}
    .progress-fill,.progress-detail-fill{height:100%;border-radius:99px;transition:width .4s ease}
    .progress-pct{font-size:12px;font-weight:800;font-family:var(--font-mono)}
    .progress-input-row{display:flex;align-items:center;gap:8px;margin-top:8px}
    .progress-number-input{width:72px;font-weight:700;font-family:var(--font-mono);text-align:center}
    .progress-detail-bar{flex:1;height:10px}
    .empty-state{padding:40px 20px;text-align:center;color:var(--text-muted);font-size:13px}
    .empty-state .empty-icon{font-size:32px;margin-bottom:8px}

    /* ─── TICKET DETAIL MODAL ─── */
    .drawer-backdrop{position:fixed;inset:0;background:rgba(10,15,30,.55);backdrop-filter:blur(6px);z-index:1000;opacity:0;pointer-events:none;transition:opacity .25s ease}
    .drawer-backdrop.open{opacity:1;pointer-events:all}
    .detail-panel{position:fixed;inset:0;z-index:1001;display:flex;align-items:center;justify-content:center;padding:24px;pointer-events:none;opacity:0;transition:opacity .25s ease}
    .detail-panel.open{pointer-events:all;opacity:1}
    .detail-modal{background:var(--card-bg);border-radius:20px;box-shadow:0 40px 120px rgba(10,15,30,.4),0 0 0 1px rgba(255,255,255,.08);width:100%;max-width:940px;height:86vh;display:flex;flex-direction:column;transform:translateY(24px) scale(.96);transition:transform .3s cubic-bezier(.34,1.56,.64,1),opacity .25s ease;overflow:hidden}
    .detail-panel.open .detail-modal{transform:translateY(0) scale(1)}
    /* #ticketDetail is an inner wrapper — make it a flex child so .dm-header / .dm-body inherit the column layout correctly */
    #ticketDetail{flex:1;min-height:0;display:flex;flex-direction:column;overflow:hidden}
    .dm-header{display:flex;align-items:center;gap:16px;padding:18px 22px;border-bottom:1px solid var(--border);flex-shrink:0;background:var(--navy-50)}
    .dm-header-icon{width:42px;height:42px;border-radius:12px;display:flex;align-items:center;justify-content:center;font-size:22px;flex-shrink:0;border:1px solid var(--border)}
    .dm-header-info{flex:1;min-width:0}
    .dm-header-id{font-size:10.5px;font-family:var(--font-mono);color:var(--text-muted);letter-spacing:.04em;margin-bottom:2px}
    .dm-header-title{font-size:15px;font-weight:800;letter-spacing:-.02em;line-height:1.3;white-space:nowrap;overflow:hidden;text-overflow:ellipsis}
    .dm-header-meta{display:flex;align-items:center;gap:6px;margin-top:5px;flex-wrap:wrap}
    .dm-close{width:34px;height:34px;border-radius:10px;border:1px solid var(--border);background:var(--card-bg);color:var(--text-muted);font-size:15px;cursor:pointer;display:flex;align-items:center;justify-content:center;flex-shrink:0;transition:all var(--transition);line-height:1}
    .dm-close:hover{background:#fee2e2;color:#dc2626;border-color:#fca5a5;transform:scale(1.08)}
    .dm-body{display:grid;grid-template-columns:1fr 300px;flex:1;overflow:hidden;min-height:0}
    .dm-left{overflow-y:auto;padding:22px 24px;display:flex;flex-direction:column;gap:20px}
    .dm-right{overflow-y:auto;padding:16px;display:flex;flex-direction:column;gap:10px;background:var(--navy-50);border-left:1px solid var(--border)}
    .dm-section-label{font-size:10px;font-weight:800;text-transform:uppercase;letter-spacing:.1em;color:var(--text-muted);margin-bottom:10px;display:flex;align-items:center;gap:8px}
    .dm-section-label::after{content:'';flex:1;height:1px;background:var(--border)}
    .dm-info-grid{display:grid;grid-template-columns:1fr 1fr;gap:8px}
    .dm-info-item{background:var(--navy-50);border:1px solid var(--border);border-radius:10px;padding:10px 13px}
    .dm-info-item-label{font-size:10px;font-weight:700;color:var(--text-muted);text-transform:uppercase;letter-spacing:.06em;margin-bottom:3px}
    .dm-info-item-value{font-size:13px;font-weight:600;line-height:1.4;word-break:break-word}
    .dm-desc-box{background:#fff;border:1px solid var(--border);border-radius:10px;padding:0;overflow:hidden}
    .dm-desc-box-label{display:flex;align-items:center;gap:7px;padding:8px 14px;background:var(--navy-50);border-bottom:1px solid var(--border);font-size:10px;font-weight:800;text-transform:uppercase;letter-spacing:.08em;color:var(--text-muted)}
    .dm-desc-box-label .dm-desc-dot{width:7px;height:7px;border-radius:50%;flex-shrink:0}
    .dm-desc-box-content{padding:13px 16px;font-size:13px;line-height:1.75;color:var(--text-primary);white-space:pre-wrap;word-break:break-word}
    .dm-comments-list{display:flex;flex-direction:column;gap:8px}
    .dm-comment{background:var(--navy-50);border:1px solid var(--border);border-radius:10px;padding:10px 13px}
    .dm-comment-meta{display:flex;align-items:center;gap:7px;margin-bottom:5px}
    .dm-comment-avatar{width:22px;height:22px;border-radius:50%;background:linear-gradient(135deg,var(--blue-500),var(--blue-700));display:flex;align-items:center;justify-content:center;font-size:9px;font-weight:800;color:#fff;flex-shrink:0}
    .dm-comment-author{font-size:12px;font-weight:700;color:var(--text-primary)}
    .dm-comment-date{font-size:10.5px;color:var(--text-muted);margin-left:auto}
    .dm-comment-text{font-size:12.5px;color:var(--text-secondary);line-height:1.5}
    .dm-comment-compose{background:var(--card-bg);border:1px solid var(--border);border-radius:12px;padding:12px;margin-top:4px}
    .dm-comment-input{width:100%;min-height:56px;border:1px solid var(--border);border-radius:8px;padding:8px 11px;resize:none;background:var(--navy-50);font-size:13px;font-family:var(--font-body);outline:none;transition:border-color var(--transition);box-sizing:border-box;line-height:1.5}
    .dm-comment-input:focus{border-color:var(--blue-500);background:#fff}
    .dm-comment-footer{display:flex;gap:8px;align-items:center;margin-top:8px}
    .dm-author-input{flex:1;height:32px;border:1px solid var(--border);border-radius:8px;padding:0 10px;background:var(--navy-50);font-size:12px;font-family:var(--font-body);outline:none;transition:border-color var(--transition)}
    .dm-author-input:focus{border-color:var(--blue-500);background:#fff}
    .dm-control{background:var(--card-bg);border:1px solid var(--border);border-radius:12px;padding:13px 14px}
    .dm-control-title{font-size:10px;font-weight:800;text-transform:uppercase;letter-spacing:.08em;color:var(--text-muted);margin-bottom:10px;display:flex;align-items:center;gap:5px}
    .dm-select-row{display:flex;gap:7px;align-items:center;margin-top:8px}
    .dm-select{flex:1;min-width:0;height:34px;border:1px solid var(--border);border-radius:8px;padding:0 10px;background:var(--navy-50);color:var(--text-primary);font-size:12.5px;font-family:var(--font-body);outline:none;transition:border-color var(--transition);overflow:hidden;text-overflow:ellipsis}
    .dm-select:focus{border-color:var(--blue-500);background:#fff}
    .dm-assigned-chip{display:flex;align-items:center;gap:8px;padding:7px 10px;background:var(--navy-50);border-radius:8px;border:1px solid var(--border)}
    .dm-progress-row{display:flex;align-items:center;gap:8px;margin-top:6px}
    .dm-progress-track{flex:1;height:7px;background:var(--navy-100);border-radius:99px;overflow:hidden}
    .dm-progress-fill{height:100%;border-radius:99px;transition:width .4s ease}
    .dm-progress-input{width:54px;height:32px;border:1px solid var(--border);border-radius:8px;padding:0 6px;background:var(--navy-50);font-size:13px;font-weight:700;font-family:var(--font-mono);text-align:center;outline:none;transition:border-color var(--transition)}
    .dm-progress-input:focus{border-color:var(--blue-500);background:#fff}
    .dm-status-select{width:100%;height:36px;border:1px solid var(--border);border-radius:8px;padding:0 10px;background:var(--navy-50);color:var(--text-primary);font-size:13px;font-family:var(--font-body);outline:none;transition:border-color var(--transition);margin-top:8px}
    .dm-status-select:focus{border-color:var(--blue-500);background:#fff}
    .dm-save-btn{width:100%;margin-top:8px}
    @media(max-width:720px){.dm-body{grid-template-columns:1fr}.dm-right{border-left:none;border-top:1px solid var(--border)}.detail-panel{padding:0}.detail-modal{height:100vh;border-radius:0}}

    /* ─── CATEGORY DETAIL MODAL ─── */
    .cat-detail-overlay{
      position:fixed;inset:0;z-index:600;
      display:flex;align-items:center;justify-content:center;
      padding:24px;
      background:rgba(10,15,30,.6);
      backdrop-filter:blur(6px);
      opacity:0;pointer-events:none;
      transition:opacity .22s ease;
    }
    .cat-detail-overlay.open{opacity:1;pointer-events:all}
    .cat-detail-modal{
      background:var(--card-bg);
      border-radius:20px;
      box-shadow:0 40px 120px rgba(10,15,30,.4),0 0 0 1px rgba(255,255,255,.06);
      width:100%;max-width:620px;
      max-height:88vh;
      display:flex;flex-direction:column;
      transform:translateY(20px) scale(.96);
      transition:transform .3s cubic-bezier(.34,1.56,.64,1);
      overflow:hidden;
    }
    .cat-detail-overlay.open .cat-detail-modal{transform:translateY(0) scale(1)}

    /* Header strip with category color */
    .cdm-header{
      position:relative;
      padding:22px 22px 18px;
      border-bottom:1px solid var(--border);
      flex-shrink:0;
    }
    .cdm-color-bar{
      position:absolute;top:0;left:0;right:0;height:4px;border-radius:20px 20px 0 0;
    }
    .cdm-header-row{display:flex;align-items:flex-start;gap:14px;margin-top:4px}
    .cdm-icon{
      width:52px;height:52px;border-radius:14px;
      display:flex;align-items:center;justify-content:center;
      font-size:24px;font-weight:800;color:white;
      flex-shrink:0;
      box-shadow:0 4px 16px rgba(0,0,0,.15);
    }
    .cdm-title-block{flex:1;min-width:0}
    .cdm-name{font-size:18px;font-weight:800;letter-spacing:-.03em;line-height:1.2}
    .cdm-label-row{display:flex;align-items:center;gap:8px;margin-top:6px;flex-wrap:wrap}
    .cdm-close{
      width:34px;height:34px;border-radius:10px;
      border:1px solid var(--border);background:var(--card-bg);
      color:var(--text-muted);font-size:15px;cursor:pointer;
      display:flex;align-items:center;justify-content:center;
      flex-shrink:0;transition:all var(--transition);line-height:1;
    }
    .cdm-close:hover{background:#fee2e2;color:#dc2626;border-color:#fca5a5;transform:scale(1.08)}

    /* Body */
    .cdm-body{overflow-y:auto;padding:20px 22px;display:flex;flex-direction:column;gap:18px}

    /* Stats row */
    .cdm-stats{display:grid;grid-template-columns:repeat(3,1fr);gap:10px}
    .cdm-stat{
      background:var(--navy-50);border:1px solid var(--border);
      border-radius:12px;padding:12px 14px;text-align:center;
    }
    .cdm-stat-value{font-size:24px;font-weight:800;letter-spacing:-.04em;line-height:1}
    .cdm-stat-label{font-size:11px;color:var(--text-muted);margin-top:3px;font-weight:500}

    /* Description */
    .cdm-desc{
      background:var(--navy-50);border:1px solid var(--border);
      border-radius:12px;padding:14px 16px;
      font-size:13px;line-height:1.7;color:var(--text-secondary);
      white-space:pre-wrap;word-break:break-word;
    }
    .cdm-desc-empty{color:var(--text-muted);font-style:italic}

    /* Section label */
    .cdm-section{font-size:10px;font-weight:800;text-transform:uppercase;letter-spacing:.1em;color:var(--text-muted);margin-bottom:10px;display:flex;align-items:center;gap:8px}
    .cdm-section::after{content:'';flex:1;height:1px;background:var(--border)}

    /* PIC list */
    .cdm-pic-list{display:flex;flex-direction:column;gap:8px}
    .cdm-pic-row{
      display:flex;align-items:center;gap:12px;
      padding:10px 14px;
      background:var(--navy-50);border:1px solid var(--border);
      border-radius:10px;transition:background var(--transition);
    }
    .cdm-pic-row:hover{background:var(--blue-50);border-color:var(--blue-200)}
    .cdm-pic-avatar{
      width:36px;height:36px;border-radius:10px;
      display:flex;align-items:center;justify-content:center;
      font-size:15px;font-weight:800;color:white;
      flex-shrink:0;box-shadow:0 2px 8px rgba(0,0,0,.12);
    }
    .cdm-pic-name{font-size:13px;font-weight:700}
    .cdm-pic-meta{font-size:11.5px;color:var(--text-muted);margin-top:1px}
    .cdm-pic-empty{
      text-align:center;padding:20px;
      color:var(--text-muted);font-size:13px;
      background:var(--navy-50);border:1px dashed var(--border);
      border-radius:10px;font-style:italic;
    }

    /* Ticket status mini-bar */
    .cdm-ticket-bar{display:flex;gap:6px;flex-wrap:wrap}
    .cdm-ticket-chip{
      display:inline-flex;align-items:center;gap:5px;
      border-radius:99px;padding:4px 11px;
      font-size:12px;font-weight:700;
    }

    /* Footer */
    .cdm-footer{
      padding:14px 22px;border-top:1px solid var(--border);
      display:flex;justify-content:space-between;align-items:center;
      background:var(--navy-50);flex-shrink:0;gap:10px;
    }

    /* ─── AI AGENT TAB ───
    .agent-layout{display:grid;grid-template-columns:1fr 380px;gap:20px;align-items:start}
    .agent-card{background:var(--card-bg);border:1px solid var(--border);border-radius:var(--radius-md);overflow:hidden;box-shadow:var(--shadow-sm)}
    .agent-card-header{padding:16px 20px;border-bottom:1px solid var(--border);display:flex;align-items:center;gap:10px;background:var(--navy-50)}
    .agent-card-icon{width:34px;height:34px;border-radius:10px;display:flex;align-items:center;justify-content:center;font-size:17px;flex-shrink:0}
    .agent-card-title{font-size:13.5px;font-weight:800;letter-spacing:-.01em}
    .agent-card-sub{font-size:11.5px;color:var(--text-muted);margin-top:1px}
    .agent-card-body{padding:18px 20px}
    .agent-status-row{display:flex;align-items:center;justify-content:space-between;padding:14px 20px;background:linear-gradient(135deg,#f0fdf4,#dcfce7);border-bottom:1px solid #bbf7d0}
    .agent-status-row.off{background:var(--navy-50);border-bottom-color:var(--border)}
    .agent-status-label{font-size:13px;font-weight:700;display:flex;align-items:center;gap:8px}
    .agent-status-dot{width:8px;height:8px;border-radius:50%;background:#22c55e;box-shadow:0 0 0 3px #bbf7d0;animation:pulse-green 2s infinite}
    .agent-status-row.off .agent-status-dot{background:#94a3b8;box-shadow:none;animation:none}
    @keyframes pulse-green{0%,100%{box-shadow:0 0 0 3px #bbf7d0}50%{box-shadow:0 0 0 6px #dcfce7}}
    .agent-toggle{position:relative;width:44px;height:24px;cursor:pointer}
    .agent-toggle input{opacity:0;width:0;height:0;position:absolute}
    .agent-toggle-track{position:absolute;inset:0;background:#cbd5e1;border-radius:99px;transition:background .2s}
    .agent-toggle input:checked~.agent-toggle-track{background:#22c55e}
    .agent-toggle-thumb{position:absolute;top:3px;left:3px;width:18px;height:18px;background:#fff;border-radius:50%;box-shadow:0 1px 4px rgba(0,0,0,.2);transition:transform .2s}
    .agent-toggle input:checked~.agent-toggle-thumb{transform:translateX(20px)}
    .agent-rule-list{display:flex;flex-direction:column;gap:10px}
    .agent-rule-item{border:1px solid var(--border);border-radius:10px;overflow:hidden;transition:box-shadow var(--transition)}
    .agent-rule-item:hover{box-shadow:var(--shadow-md)}
    .agent-rule-head{display:flex;align-items:center;gap:10px;padding:11px 14px;background:var(--navy-50);cursor:pointer;user-select:none}
    .agent-rule-head:hover{background:var(--navy-100)}
    .agent-rule-priority{width:22px;height:22px;border-radius:6px;background:var(--blue-500);color:#fff;font-size:10px;font-weight:800;display:flex;align-items:center;justify-content:center;flex-shrink:0}
    .agent-rule-name{flex:1;font-size:13px;font-weight:700}
    .agent-rule-badges{display:flex;gap:5px;flex-wrap:wrap}
    .agent-rule-badge{font-size:10px;font-weight:700;padding:2px 8px;border-radius:99px;border:1px solid transparent}
    .agent-rule-actions{display:flex;gap:4px;margin-left:4px}
    .agent-rule-body{padding:14px;border-top:1px solid var(--border);background:#fff;display:none}
    .agent-rule-body.open{display:block}
    .agent-rule-field{margin-bottom:12px}
    .agent-rule-field:last-child{margin-bottom:0}
    .agent-rule-field-label{font-size:10px;font-weight:800;text-transform:uppercase;letter-spacing:.08em;color:var(--text-muted);margin-bottom:6px}
    .agent-rule-input{width:100%;border:1px solid var(--border);border-radius:8px;padding:8px 11px;font-size:13px;font-family:var(--font-body);background:var(--navy-50);outline:none;transition:border-color var(--transition);color:var(--text-primary)}
    .agent-rule-input:focus{border-color:var(--blue-500);background:#fff}
    .agent-rule-select{width:100%;height:36px;border:1px solid var(--border);border-radius:8px;padding:0 10px;font-size:13px;font-family:var(--font-body);background:var(--navy-50);outline:none;transition:border-color var(--transition);color:var(--text-primary)}
    .agent-rule-select:focus{border-color:var(--blue-500);background:#fff}
    .agent-keywords-wrap{display:flex;flex-wrap:wrap;gap:6px;padding:8px 10px;border:1px solid var(--border);border-radius:8px;background:var(--navy-50);min-height:38px;cursor:text}
    .agent-keywords-wrap:focus-within{border-color:var(--blue-500);background:#fff}
    .agent-kw-tag{display:flex;align-items:center;gap:4px;background:var(--blue-100);color:var(--blue-700);border:1px solid var(--blue-200);border-radius:6px;padding:2px 8px;font-size:11.5px;font-weight:600}
    .agent-kw-tag button{background:none;border:none;cursor:pointer;color:var(--blue-500);font-size:13px;line-height:1;padding:0;display:flex;align-items:center}
    .agent-kw-input{border:none;outline:none;background:none;font-size:12.5px;font-family:var(--font-body);color:var(--text-primary);min-width:80px;flex:1}
    .agent-test-result{margin-top:14px;border:1px solid var(--border);border-radius:10px;overflow:hidden;display:none}
    .agent-test-result.show{display:block}
    .agent-test-result-header{padding:10px 14px;font-size:11px;font-weight:800;text-transform:uppercase;letter-spacing:.08em;display:flex;align-items:center;gap:7px}
    .agent-test-result-body{padding:14px}
    .agent-match-row{display:flex;align-items:center;gap:10px;padding:8px 12px;border-radius:8px;margin-bottom:6px;font-size:13px}
    .agent-match-row:last-child{margin-bottom:0}
    .agent-match-icon{font-size:16px;flex-shrink:0}
    .agent-match-label{color:var(--text-muted);font-size:11px;font-weight:700;text-transform:uppercase;letter-spacing:.06em;min-width:70px}
    .agent-match-value{font-weight:700;flex:1}
    .agent-log{background:var(--navy-900);border-radius:10px;padding:14px;font-family:var(--font-mono);font-size:11.5px;color:#94a3b8;max-height:220px;overflow-y:auto;line-height:1.7}
    .agent-log-entry{display:flex;gap:8px}
    .agent-log-time{color:#475569;flex-shrink:0}
    .agent-log-ok{color:#4ade80}
    .agent-log-warn{color:#fb923c}
    .agent-log-info{color:#60a5fa}
    .agent-log-err{color:#f87171}
    .agent-empty{text-align:center;padding:32px 20px;color:var(--text-muted)}
    .agent-empty-icon{font-size:36px;margin-bottom:10px}
    .agent-empty-title{font-size:14px;font-weight:700;margin-bottom:4px;color:var(--text-secondary)}
    .agent-empty-desc{font-size:12.5px;line-height:1.5} */

    /* ─── SETTINGS ─── */
    .settings-layout{display:grid;grid-template-columns:240px 1fr;gap:22px;align-items:start}
    @media(max-width:768px){.settings-layout{grid-template-columns:1fr}}
    .settings-nav{background:var(--card-bg);border:1px solid var(--border);border-radius:var(--radius-lg);box-shadow:var(--shadow-sm);overflow:hidden;position:sticky;top:80px}
    .settings-nav-header{padding:16px 18px;border-bottom:1px solid var(--border);background:var(--navy-50)}
    .settings-nav-header-title{font-size:11px;font-weight:700;text-transform:uppercase;letter-spacing:.1em;color:var(--text-muted)}
    .settings-nav-item{display:flex;align-items:center;gap:12px;padding:14px 18px;cursor:pointer;font-size:13.5px;font-weight:600;color:var(--text-secondary);border-left:3px solid transparent;transition:all var(--transition);position:relative}
    .settings-nav-item:hover{background:var(--navy-50);color:var(--text-primary)}
    .settings-nav-item.active{background:linear-gradient(90deg,var(--blue-50),transparent);color:var(--blue-700);border-left-color:var(--blue-600)}
    .settings-nav-item .snav-icon{width:34px;height:34px;border-radius:9px;display:flex;align-items:center;justify-content:center;font-size:16px;transition:all var(--transition);flex-shrink:0}
    .settings-nav-item:hover .snav-icon{background:var(--navy-100)}
    .settings-nav-item.active .snav-icon{background:var(--blue-100)}
    .settings-nav-item .snav-label{flex:1}
    .settings-nav-item .snav-count{font-size:11px;font-weight:700;background:var(--navy-100);color:var(--text-muted);padding:2px 8px;border-radius:99px;transition:all var(--transition)}
    .settings-nav-item.active .snav-count{background:var(--blue-100);color:var(--blue-700)}
    .settings-panel{display:none}
    .settings-panel.active{display:block;animation:fadeIn .2s ease}
    .settings-card{background:var(--card-bg);border:1px solid var(--border);border-radius:var(--radius-lg);box-shadow:var(--shadow-sm);overflow:hidden;margin-bottom:18px}
    .settings-card-header{padding:16px 22px;border-bottom:1px solid var(--border);display:flex;align-items:center;justify-content:space-between;background:var(--navy-50)}
    .settings-card-header-left{display:flex;align-items:center;gap:10px}
    .settings-card-icon{width:36px;height:36px;border-radius:10px;display:flex;align-items:center;justify-content:center;font-size:17px;background:var(--blue-50);flex-shrink:0}
    .settings-card-title{font-size:14px;font-weight:700;letter-spacing:-.01em}
    .settings-card-subtitle{font-size:12px;color:var(--text-muted);margin-top:1px}
    .settings-card-body{padding:20px 22px}
    .settings-search{display:flex;align-items:center;gap:10px;background:var(--navy-50);border:1px solid var(--border);border-radius:var(--radius-sm);padding:0 12px;margin-bottom:16px;transition:border-color var(--transition)}
    .settings-search:focus-within{border-color:var(--blue-500);background:#fff}
    .settings-search-icon{font-size:14px;color:var(--text-muted);flex-shrink:0}
    .settings-search input{flex:1;border:none;background:none;padding:9px 0;font-size:13px;font-family:var(--font-body);color:var(--text-primary);outline:none}
    .settings-search input::placeholder{color:var(--text-muted)}
    .category-card-label{display:inline-flex;align-items:center;border-radius:6px;padding:2px 9px;font-size:11px;font-weight:700;border:1px solid transparent;font-family:var(--font-mono)}
    .pic-cat-chip{display:inline-flex;align-items:center;gap:5px;border-radius:99px;padding:3px 10px;font-size:11.5px;font-weight:600;border:1px solid transparent}
    .pic-cat-chip-dot{width:6px;height:6px;border-radius:50%;flex-shrink:0}
    .pic-no-cats{font-size:11.5px;color:var(--text-muted);font-style:italic}
    .slist-row{display:flex;align-items:center;gap:14px;padding:13px 18px;border-bottom:1px solid var(--border);transition:background var(--transition)}
    .slist-row:last-child{border-bottom:none}
    .slist-row:hover{background:var(--navy-50)}
    .slist-color-bar{width:4px;height:40px;border-radius:99px;flex-shrink:0}
    .slist-avatar{width:38px;height:38px;border-radius:11px;display:flex;align-items:center;justify-content:center;font-size:16px;font-weight:800;color:white;flex-shrink:0;box-shadow:0 2px 8px rgba(0,0,0,.12)}
    .slist-main{flex:1;min-width:0;display:flex;flex-direction:column;gap:3px}
    .slist-name{font-size:13.5px;font-weight:700;letter-spacing:-.01em;display:flex;align-items:center;gap:8px;flex-wrap:wrap}
    .slist-sub{font-size:12px;color:var(--text-muted);display:flex;align-items:center;gap:10px;flex-wrap:wrap}
    .slist-sub-item{display:flex;align-items:center;gap:4px}
    .slist-chips{display:flex;align-items:center;gap:6px;flex-wrap:wrap;min-width:160px}
    .slist-meta{font-size:11.5px;color:var(--text-muted);white-space:nowrap;min-width:80px;text-align:right}
    .slist-actions{display:flex;gap:5px;flex-shrink:0}
    .avatar-stack{display:flex;align-items:center}
    .avatar-stack .av{width:24px;height:24px;border-radius:50%;display:flex;align-items:center;justify-content:center;font-size:10px;font-weight:800;color:white;border:2px solid white;margin-left:-7px;flex-shrink:0}
    .avatar-stack .av:first-child{margin-left:0}
    .settings-empty{display:flex;flex-direction:column;align-items:center;justify-content:center;padding:56px 24px;text-align:center;gap:12px}
    .settings-empty-icon{width:64px;height:64px;border-radius:18px;background:var(--navy-100);display:flex;align-items:center;justify-content:center;font-size:28px;margin-bottom:4px}
    .settings-empty-title{font-size:15px;font-weight:700;color:var(--text-primary)}
    .settings-empty-desc{font-size:13px;color:var(--text-muted);max-width:280px;line-height:1.5}
    .settings-stats-bar{display:flex;gap:20px;padding:14px 22px;background:linear-gradient(135deg,var(--navy-900),var(--navy-750));border-radius:var(--radius-md);margin-bottom:18px;color:white}
    .settings-stat-item{display:flex;flex-direction:column;gap:2px}
    .settings-stat-value{font-size:22px;font-weight:800;letter-spacing:-.03em}
    .settings-stat-label{font-size:11px;color:var(--navy-400);font-weight:500}
    .settings-stat-divider{width:1px;background:rgba(255,255,255,.1);margin:0 4px}

    /* ─── SETTINGS inner tab switcher ─── */
    .stab-bar{display:flex;gap:4px;background:var(--navy-100);border-radius:10px;padding:4px;margin-bottom:22px;width:fit-content}
    .stab-btn{padding:7px 20px;border:none;background:none;border-radius:7px;font-size:13px;font-weight:600;color:var(--text-muted);cursor:pointer;font-family:var(--font-body);transition:all var(--transition);display:flex;align-items:center;gap:7px}
    .stab-btn:hover{color:var(--text-primary)}
    .stab-btn.active{background:var(--card-bg);color:var(--blue-600);box-shadow:var(--shadow-sm)}
    .stab-btn .stab-count{font-size:11px;font-weight:700;background:var(--blue-100);color:var(--blue-700);padding:1px 7px;border-radius:99px}
    .stab-btn:not(.active) .stab-count{background:var(--navy-200);color:var(--text-muted)}

    /* ─── CATEGORY INLINE DETAIL PANEL ─── */
    .cat-inline-placeholder{display:flex;flex-direction:column;align-items:center;justify-content:center;padding:80px 24px;text-align:center;gap:10px}
    .cat-inline-placeholder-icon{font-size:48px;opacity:.35;margin-bottom:4px}
    .cat-inline-placeholder-title{font-size:16px;font-weight:700;color:var(--text-muted)}
    .cat-inline-placeholder-sub{font-size:13px;color:var(--text-muted);opacity:.7}
    .cat-inline-detail{background:var(--card-bg);border:1px solid var(--border);border-radius:var(--radius-xl);box-shadow:var(--shadow-md);overflow:hidden;animation:fadeIn .2s ease}
    .cid-header{padding:22px 26px 18px;border-bottom:1px solid var(--border);position:relative;overflow:hidden}
    .cid-color-stripe{position:absolute;top:0;left:0;right:0;height:4px}
    .cid-top{display:flex;align-items:flex-start;gap:14px;margin-top:6px}
    .cid-icon{width:48px;height:48px;border-radius:14px;display:flex;align-items:center;justify-content:center;font-size:22px;flex-shrink:0}
    .cid-name{font-size:20px;font-weight:800;letter-spacing:-.03em;line-height:1.2}
    .cid-meta{display:flex;align-items:center;gap:8px;margin-top:6px;flex-wrap:wrap}
    .cid-body{padding:22px 26px;display:flex;flex-direction:column;gap:20px}
    .cid-stats{display:grid;grid-template-columns:repeat(4,1fr);gap:12px}
    .cid-stat{background:var(--navy-50);border:1px solid var(--border);border-radius:var(--radius-md);padding:14px 16px;text-align:center}
    .cid-stat-val{font-size:26px;font-weight:800;letter-spacing:-.04em;line-height:1}
    .cid-stat-lbl{font-size:11px;color:var(--text-muted);font-weight:500;margin-top:3px}
    .cid-section-title{font-size:10px;font-weight:800;text-transform:uppercase;letter-spacing:.1em;color:var(--text-muted);display:flex;align-items:center;gap:8px;margin-bottom:10px}
    .cid-section-title::after{content:'';flex:1;height:1px;background:var(--border)}
    .cid-desc-box{background:var(--navy-50);border:1px solid var(--border);border-radius:var(--radius-md);padding:14px 16px;font-size:13px;color:var(--text-secondary);line-height:1.6}
    .cid-ticket-bar{display:flex;gap:6px;flex-wrap:wrap}
    .cid-ticket-chip{display:inline-flex;align-items:center;gap:5px;padding:5px 12px;border-radius:99px;font-size:12px;font-weight:600;border:1px solid transparent}
    .cid-pic-list{display:flex;flex-direction:column;gap:8px}
    .cid-pic-row{display:flex;align-items:center;gap:12px;padding:10px 14px;background:var(--navy-50);border:1px solid var(--border);border-radius:var(--radius-md);transition:all var(--transition)}
    .cid-pic-row:hover{background:var(--blue-50);border-color:var(--blue-200)}
    .cid-pic-avatar{width:36px;height:36px;border-radius:10px;display:flex;align-items:center;justify-content:center;font-size:15px;font-weight:800;color:white;flex-shrink:0}
    .cid-pic-name{font-size:13px;font-weight:700}
    .cid-pic-meta{font-size:11.5px;color:var(--text-muted);margin-top:1px}
    .cid-footer{padding:16px 26px;border-top:1px solid var(--border);display:flex;align-items:center;justify-content:space-between;background:var(--navy-50)}

    /* ─── MODAL ─── */
    .modal-overlay{position:fixed;inset:0;background:rgba(10,15,30,.6);z-index:500;display:flex;align-items:center;justify-content:center;padding:20px;backdrop-filter:blur(4px)}
    .modal-overlay.hidden{display:none}
    .modal{background:#fff;border-radius:var(--radius-xl);box-shadow:var(--shadow-lg);width:100%;max-width:580px;max-height:90vh;overflow-y:auto;animation:modalIn .25s cubic-bezier(.34,1.56,.64,1)}
    @keyframes modalIn{from{opacity:0;transform:scale(.94) translateY(10px)}to{opacity:1;transform:scale(1) translateY(0)}}
    .modal-header{padding:20px 24px;border-bottom:1px solid var(--border);display:flex;align-items:center;gap:12px}
    .modal-header-icon{width:40px;height:40px;border-radius:12px;background:var(--blue-50);display:flex;align-items:center;justify-content:center;font-size:18px;flex-shrink:0}
    .modal-title{font-size:16px;font-weight:800;letter-spacing:-.02em}
    .modal-subtitle{font-size:12px;color:var(--text-muted);margin-top:1px}
    .modal-close{margin-left:auto;background:var(--navy-100);border:none;cursor:pointer;font-size:16px;color:var(--text-muted);padding:6px;border-radius:8px;line-height:1;width:32px;height:32px;display:flex;align-items:center;justify-content:center;transition:all var(--transition)}
    .modal-close:hover{background:var(--navy-200);color:var(--text-primary)}
    .modal-body{padding:24px}
    .modal-footer{padding:16px 24px;border-top:1px solid var(--border);display:flex;justify-content:flex-end;gap:8px;background:var(--navy-50)}
    .form-grid{display:grid;grid-template-columns:1fr 1fr;gap:16px}
    .form-group{display:flex;flex-direction:column;gap:6px}
    .form-group.full{grid-column:1/-1}
    .form-label{font-size:11.5px;font-weight:700;color:var(--text-secondary);text-transform:uppercase;letter-spacing:.05em;display:flex;align-items:center;gap:4px}
    .form-label .required{color:var(--red-500)}
    .form-input,.form-textarea{border:1px solid var(--border);border-radius:var(--radius-sm);padding:10px 13px;font-size:13px;font-family:var(--font-body);background:var(--navy-50);color:var(--text-primary);outline:none;transition:all var(--transition)}
    .form-input:focus,.form-textarea:focus{border-color:var(--blue-500);background:#fff;box-shadow:0 0 0 3px rgba(37,99,235,.1)}
    .form-textarea{resize:vertical;min-height:80px}
    .form-hint{font-size:11px;color:var(--text-muted);margin-top:2px}
    .color-picker-section{display:flex;flex-direction:column;gap:10px}
    .color-picker-row{display:flex;gap:8px;flex-wrap:wrap}
    .color-swatch{width:32px;height:32px;border-radius:50%;cursor:pointer;border:3px solid transparent;transition:all var(--transition);position:relative}
    .color-swatch:hover{transform:scale(1.15)}
    .color-swatch.selected{border-color:var(--navy-700);transform:scale(1.15);box-shadow:0 0 0 2px white inset}
    .color-preview{display:flex;align-items:center;gap:10px;padding:10px 14px;background:var(--navy-50);border:1px solid var(--border);border-radius:var(--radius-sm)}
    .color-preview-swatch{width:28px;height:28px;border-radius:8px;flex-shrink:0;transition:background var(--transition)}
    .color-preview-text{font-size:12px;color:var(--text-muted)}
    .color-preview-hex{font-family:var(--font-mono);font-size:12px;font-weight:600;color:var(--text-primary)}
    .pic-select-list{display:flex;flex-direction:column;gap:4px;max-height:180px;overflow-y:auto;border:1px solid var(--border);border-radius:var(--radius-sm);padding:6px;background:var(--navy-50)}
    .pic-select-item{display:flex;align-items:center;gap:10px;padding:8px 10px;border-radius:8px;cursor:pointer;transition:background var(--transition)}
    .pic-select-item:hover{background:var(--blue-50)}
    .pic-select-item input[type=checkbox]{accent-color:var(--blue-600);width:15px;height:15px;flex-shrink:0}
    .pic-select-item-name{font-size:13px;font-weight:600}
    .pic-select-item-email{font-size:11px;color:var(--text-muted)}
    .pic-chip{display:inline-flex;align-items:center;gap:5px;background:var(--blue-50);border:1px solid var(--blue-200);border-radius:99px;padding:3px 10px;font-size:11.5px;font-weight:600;color:var(--blue-700)}
    .pic-chip-avatar{width:16px;height:16px;border-radius:50%;display:flex;align-items:center;justify-content:center;font-size:8px;font-weight:800;color:white}
    .skeleton{background:linear-gradient(90deg,var(--navy-100) 25%,var(--navy-50) 50%,var(--navy-100) 75%);background-size:200% 100%;animation:shimmer 1.4s infinite;border-radius:6px}
    @keyframes shimmer{0%{background-position:200% 0}100%{background-position:-200% 0}}
    .toast-container{position:fixed;bottom:24px;right:24px;display:flex;flex-direction:column;gap:8px;z-index:9999}
    .toast{background:var(--navy-900);color:white;padding:13px 18px;border-radius:var(--radius-md);font-size:13px;font-weight:600;box-shadow:var(--shadow-lg);display:flex;align-items:center;gap:10px;animation:slideIn .25s ease;max-width:520px}
    .toast.success{border-left:3px solid var(--green-500)}
    .toast.error{border-left:3px solid var(--red-500)}
    .toast.info{border-left:3px solid var(--blue-500)}
    @keyframes slideIn{from{opacity:0;transform:translateX(20px)}to{opacity:1;transform:translateX(0)}}
    ::-webkit-scrollbar{width:6px;height:6px}
    ::-webkit-scrollbar-thumb{background:var(--navy-200);border-radius:99px}
    ::-webkit-scrollbar-thumb:hover{background:var(--navy-300)}
    @media(max-width:768px){.sidebar{transform:translateX(-100%)}.main{margin-left:0}.content{padding:16px}}
    .section-divider{display:flex;align-items:center;gap:10px;margin:20px 0 14px;color:var(--text-muted);font-size:11px;font-weight:700;text-transform:uppercase;letter-spacing:.08em}
    .section-divider::before,.section-divider::after{content:'';flex:1;height:1px;background:var(--border)}
    .modal-tag{display:inline-flex;align-items:center;gap:4px;background:var(--blue-50);color:var(--blue-700);border:1px solid var(--blue-200);border-radius:6px;padding:3px 9px;font-size:11.5px;font-weight:700}

    /* ═══════════════════════════════════════
       SSO LOGIN SCREEN
    ═══════════════════════════════════════ */
    #ssoScreen{
      position:fixed;inset:0;z-index:10000;
      display:flex;align-items:stretch;
      background:#f5f6fa;
      font-family:var(--font-body);
    }
    #ssoScreen.hidden{display:none}

    /* Left panel — branding */
    .sso-left{
      flex:1;display:flex;flex-direction:column;justify-content:center;align-items:flex-start;
      padding:60px 64px;
      background:linear-gradient(145deg,#3c3f9f 0%,#5c6bc0 45%,#7986cb 100%);
      position:relative;overflow:hidden;
    }
    .sso-left::before{
      content:'';position:absolute;inset:0;
      background:url("data:image/svg+xml,%3Csvg width='60' height='60' viewBox='0 0 60 60' xmlns='http://www.w3.org/2000/svg'%3E%3Cg fill='none' fill-rule='evenodd'%3E%3Cg fill='%23ffffff' fill-opacity='0.04'%3E%3Cpath d='M36 34v-4h-2v4h-4v2h4v4h2v-4h4v-2h-4zm0-30V0h-2v4h-4v2h4v4h2V6h4V4h-4zM6 34v-4H4v4H0v2h4v4h2v-4h4v-2H6zM6 4V0H4v4H0v2h4v4h2V6h4V4H6z'/%3E%3C/g%3E%3C/g%3E%3C/svg%3E");
    }
    .sso-left-blob{position:absolute;border-radius:50%;filter:blur(60px);opacity:.25}
    .sso-left-blob-1{width:400px;height:400px;background:#7986cb;top:-100px;right:-80px}
    .sso-left-blob-2{width:300px;height:300px;background:#3949ab;bottom:-60px;left:-60px}
    .sso-left-content{position:relative;z-index:1;max-width:420px}
    .sso-brand-icon{width:56px;height:56px;background:rgba(255,255,255,.15);border:1px solid rgba(255,255,255,.25);border-radius:16px;display:flex;align-items:center;justify-content:center;font-size:28px;margin-bottom:32px;backdrop-filter:blur(8px)}
    .sso-brand-title{font-size:36px;font-weight:800;color:#fff;letter-spacing:-.04em;line-height:1.15;margin-bottom:14px}
    .sso-brand-desc{font-size:15px;color:rgba(255,255,255,.65);line-height:1.65;margin-bottom:40px}
    .sso-feature-list{display:flex;flex-direction:column;gap:14px}
    .sso-feature{display:flex;align-items:center;gap:12px;color:rgba(255,255,255,.8);font-size:14px;font-weight:500}
    .sso-feature-dot{width:8px;height:8px;border-radius:50%;background:rgba(255,255,255,.5);flex-shrink:0}
    @media(max-width:860px){.sso-left{display:none}}

    /* Right panel — form */
    .sso-right{
      width:480px;flex-shrink:0;
      display:flex;flex-direction:column;justify-content:center;align-items:center;
      padding:48px 52px;
      background:#fff;
      overflow-y:auto;
    }
    @media(max-width:860px){.sso-right{width:100%}}
    .sso-right-inner{width:100%;max-width:360px}

    /* Top logo (right panel) */
    .sso-top-logo{display:flex;align-items:center;gap:10px;margin-bottom:40px}
    .sso-top-logo-icon{width:36px;height:36px;background:linear-gradient(135deg,#5c6bc0,#3949ab);border-radius:10px;display:flex;align-items:center;justify-content:center;font-size:18px}
    .sso-top-logo-name{font-size:17px;font-weight:800;color:#1a1d3a;letter-spacing:-.03em}

    /* Heading */
    .sso-title{font-size:24px;font-weight:800;color:#1a1d3a;letter-spacing:-.04em;line-height:1.2;margin-bottom:6px}
    .sso-subtitle{font-size:13.5px;color:#6b7280;margin-bottom:32px;line-height:1.55}

    /* ── Account login form ── */
    .sso-form{display:flex;flex-direction:column;gap:0}
    .sso-field{display:flex;flex-direction:column;gap:5px;margin-bottom:14px}
    .sso-label{font-size:12.5px;font-weight:700;color:#374151;letter-spacing:.01em}
    .sso-input{
      width:100%;padding:11px 14px;border-radius:9px;
      border:1.5px solid #e5e7eb;background:#f9fafb;
      font-size:14px;font-family:var(--font-body);color:#111827;
      outline:none;transition:border-color .15s,box-shadow .15s,background .15s;
      box-sizing:border-box;
    }
    .sso-input:focus{border-color:#5c6bc0;background:#fff;box-shadow:0 0 0 3px rgba(92,107,192,.12)}
    .sso-input::placeholder{color:#9ca3af}
    .sso-input-wrap{position:relative}
    .sso-input-wrap .sso-input{padding-right:42px}
    .sso-pw-toggle{position:absolute;right:12px;top:50%;transform:translateY(-50%);background:none;border:none;cursor:pointer;color:#9ca3af;font-size:15px;padding:2px;line-height:1;transition:color .15s}
    .sso-pw-toggle:hover{color:#5c6bc0}
    .sso-forgot{font-size:12px;color:#5c6bc0;font-weight:600;text-decoration:none;float:right;margin-top:-10px;margin-bottom:18px;display:block;text-align:right}
    .sso-forgot:hover{color:#3949ab;text-decoration:underline}
    .sso-submit{
      width:100%;padding:13px;border-radius:10px;border:none;
      background:#5c6bc0;color:#fff;
      font-size:14px;font-weight:700;font-family:var(--font-body);
      cursor:pointer;transition:all .18s;
      box-shadow:0 2px 8px rgba(92,107,192,.35);
      letter-spacing:.01em;
    }
    .sso-submit:hover{background:#3949ab;transform:translateY(-1px);box-shadow:0 6px 20px rgba(57,73,171,.4)}
    .sso-submit:active{transform:translateY(0)}
    .sso-submit.loading{pointer-events:none;opacity:.65}
    .sso-error{display:none;background:#fef2f2;border:1px solid #fecaca;border-radius:8px;padding:10px 13px;font-size:13px;color:#dc2626;font-weight:500;margin-bottom:14px}
    .sso-error.show{display:block}

    /* SSO Buttons — logo + text */
    .sso-btn{
      width:100%;display:flex;align-items:center;justify-content:center;gap:10px;
      padding:12px 18px;border-radius:10px;border:1.5px solid #e5e7eb;
      background:#fff;color:#374151;
      font-size:13.5px;font-weight:600;font-family:var(--font-body);
      cursor:pointer;transition:all .18s;margin-bottom:9px;
      box-shadow:0 1px 3px rgba(0,0,0,.06);
    }
    .sso-btn:hover{background:#f9fafb;border-color:#d1d5db;box-shadow:0 3px 10px rgba(0,0,0,.1);transform:translateY(-1px)}
    .sso-btn:active{transform:translateY(0)}
    .sso-btn.loading{pointer-events:none;opacity:.65}
    @keyframes ssoSpin{to{transform:rotate(360deg)}}
    .sso-btn.loading .sso-btn-logo{animation:ssoSpin .7s linear infinite}
    .sso-btn-logo{width:18px;height:18px;flex-shrink:0;display:flex;align-items:center;justify-content:center}
    .sso-btn-label{flex:1;text-align:center}



    /* Divider */
    .sso-divider{display:flex;align-items:center;gap:12px;margin:18px 0;color:#9ca3af;font-size:12px;font-weight:600;letter-spacing:.06em}
    .sso-divider::before,.sso-divider::after{content:'';flex:1;height:1px;background:#e5e7eb}

    /* Footer */
    .sso-footer{margin-top:28px;text-align:center;font-size:12px;color:#9ca3af;line-height:1.7}
    .sso-footer a{color:#5c6bc0;text-decoration:none;font-weight:600}
    .sso-footer a:hover{color:#3949ab;text-decoration:underline}

    /* Redirect overlay */
    .sso-redirect{
      position:fixed;inset:0;z-index:10001;
      display:none;flex-direction:column;align-items:center;justify-content:center;gap:16px;
      background:rgba(255,255,255,.94);backdrop-filter:blur(12px);
    }
    .sso-redirect.show{display:flex}
    .sso-redirect-spinner{width:44px;height:44px;border:3px solid #e5e7eb;border-top-color:#5c6bc0;border-radius:50%;animation:ssoSpin .7s linear infinite}
    .sso-redirect-provider{font-size:17px;font-weight:800;color:#1a1d3a;letter-spacing:-.02em}
    .sso-redirect-text{font-size:14px;color:#6b7280;font-weight:500}
    .sso-redirect-logo{font-size:36px;margin-bottom:4px}

    /* Sidebar user — logout button */
    .sidebar-logout{width:100%;display:flex;align-items:center;gap:8px;padding:8px 10px;border:none;background:rgba(255,255,255,.04);border-radius:8px;color:rgba(255,255,255,.4);font-size:12px;font-weight:600;font-family:var(--font-body);cursor:pointer;transition:all var(--transition);margin-top:6px;border:1px solid rgba(255,255,255,.06)}
    .sidebar-logout:hover{background:rgba(239,68,68,.12);color:#fca5a5;border-color:rgba(239,68,68,.2)}

    /* AI Agent hidden by request */
    #nav-agent,
    #tab-agent,
    [data-i18n="nav.agent"] {
      display: none !important;
    }


    /* ═══════════════════════════════════════
       FE IMPROVEMENTS — responsive, compact, searchable
    ═══════════════════════════════════════ */
    .topbar-heading{min-width:190px;flex-shrink:0}
    .mobile-menu-btn{display:none;width:38px;height:38px;border-radius:10px;border:1px solid var(--border);background:var(--card-bg);color:var(--text-primary);font-size:18px;cursor:pointer;align-items:center;justify-content:center;box-shadow:var(--shadow-sm);transition:all var(--transition)}
    .mobile-menu-btn:hover{background:var(--blue-50);border-color:var(--blue-200);color:var(--blue-700)}
    .sidebar-backdrop{display:none;position:fixed;inset:0;background:rgba(10,15,30,.45);backdrop-filter:blur(3px);z-index:90}
    .topbar-search{height:38px;min-width:260px;max-width:430px;flex:1;display:flex;align-items:center;gap:8px;background:var(--navy-50);border:1px solid var(--border);border-radius:12px;padding:0 10px;transition:all var(--transition)}
    .topbar-search:focus-within{background:#fff;border-color:var(--blue-500);box-shadow:0 0 0 3px rgba(37,99,235,.10)}
    .topbar-search-icon{color:var(--text-muted);font-size:14px;flex-shrink:0}
    .topbar-search input{border:0;outline:0;background:transparent;width:100%;height:100%;font-family:var(--font-body);font-size:13px;color:var(--text-primary)}
    .topbar-search input::placeholder{color:var(--text-muted)}
    .topbar-search-clear{width:22px;height:22px;border:0;border-radius:50%;background:var(--navy-100);color:var(--text-muted);cursor:pointer;font-size:15px;line-height:1;display:flex;align-items:center;justify-content:center;transition:all var(--transition)}
    .topbar-search-clear:hover{background:var(--red-100);color:var(--red-600)}
    .table-wrap{border-radius:0 0 var(--radius-lg) var(--radius-lg)}
    tbody tr{outline:1px solid transparent}
    tbody tr:focus-within,tbody tr.row-active{outline-color:var(--blue-200)}
    .panel,.chart-card,.settings-card,.cat-inline-detail{transition:box-shadow var(--transition),transform var(--transition)}
    .panel:hover,.chart-card:hover,.settings-card:hover{box-shadow:var(--shadow-md)}
    @media(max-width:1200px){
      #tab-stats > div[style*="grid-template-columns:1fr 1fr 1fr"]{grid-template-columns:1fr 1fr!important}
      .dm-body{grid-template-columns:1fr 280px}
    }
    @media(max-width:980px){
      #tab-stats > div[style*="grid-template-columns:1fr 1fr"],
      #tab-stats > div[style*="grid-template-columns:1fr 1fr 1fr"]{grid-template-columns:1fr!important}
      .topbar{padding:0 16px;gap:10px}
      .topbar-search{min-width:180px;max-width:none}
      .topbar-right .btn-primary{display:none}
    }
    @media(max-width:768px){
      .mobile-menu-btn{display:flex}
      .sidebar{transform:translateX(-100%);transition:transform .24s cubic-bezier(.4,0,.2,1);box-shadow:var(--shadow-lg)}
      body.sidebar-open .sidebar{transform:translateX(0)}
      body.sidebar-open .sidebar-backdrop{display:block}
      .main{margin-left:0}
      .content{padding:16px}
      .topbar{height:auto;min-height:62px;flex-wrap:wrap;padding:10px 14px}
      .topbar-heading{flex:1;min-width:0}
      .topbar-search{order:3;flex-basis:100%;min-width:0}
      .page-header{flex-direction:column;margin-bottom:16px}
      .kpi-grid{grid-template-columns:1fr 1fr;gap:10px}
      .kpi-card{padding:15px}.kpi-value{font-size:28px}
      .filter-bar{align-items:stretch}.filter-select{flex:1;min-width:145px}.filter-divider{display:none}
      table{min-width:900px}
      .toast-container{left:12px;right:12px;bottom:12px}.toast{max-width:none}
    }
    @media(max-width:520px){
      .kpi-grid{grid-template-columns:1fr}
      .form-grid,.cdm-stats,.cid-stats{grid-template-columns:1fr!important}
      .modal-overlay{padding:8px}.modal{max-height:96vh;border-radius:16px}
      .modal-body{padding:18px}.modal-footer{padding:12px 18px;flex-wrap:wrap}.modal-footer .btn{flex:1}
    }


    html[lang=ja] body,.lang-ja{font-family:var(--font-ja);letter-spacing:.01em;line-height:1.55}
    html[lang=en] body,.lang-en{font-family:var(--font-en);letter-spacing:-.005em}
    html[lang=vi] body,.lang-vi{font-family:var(--font-vi);letter-spacing:-.005em}
    .lang-ja .kpi-label,.lang-ja .nav-section-label,.lang-ja .form-label,.lang-ja thead th{letter-spacing:.04em}